High Volume Call Center Customer Service Representative

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Mid level Mid level
Full-time Full-time

Shifts available: (Bilingual speakers highly desirable)

All shifts are overnight (4 10's) and include at least 1 weekend day.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

JOB SCOPE:

Job involves recurring work situations with occasional variations from the norm. Duties are performed using established procedures, which may be modified or improved upon. Performs duties independently with minimal supervision.

The job involves a high degree of complexity. Must be knowledgeable of all products supported and able to use multiple administration tools at the same time.  Must be highly organized to keep track of daily volume, customer inquiries, and product improvements.

 JOB SKILLS/REQUIREMENTS:

EDUCATION AND/OR EXPERIENCE:

A minimum of 1 to 2 years of computer and internet experience are required - this is not a help desk position.
Some higher education or training in writing and computer skills is preferred.

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    Curriculum vitae



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