Technical Support Specialist

in Budapest, Hungary
Full-time
Junior,

Job description

We are looking for Technical Support Specialists to support our teams and partners through online communication platforms.

Tasks and responsibilities:

  • Work closely with customer support (billing and affiliate teams), internal product teams and external support teams to receive and respond to support questions related to our software products
  • Investigate, validate, and escalate root cause of urgent production problems
  • Write bug reports for and escalate feature requests to product teams
  • Contribute to existing documentation and offer input on process changes

What we offer:

  • Challenging and interesting problems to solve
  • Full time employment with a competitive salary package and normal work hours (Monday-Friday 9am-6pm)
  • Bonus system
  • Fast growing company, inspiring tasks and developments
  • Opportunity for career advancement
  • Quiet & convenient work environment with the opportunity to work from home for work&life balance

Job requirements:

  • Junior or above level (1-2+ years) experience in a similar technical support role
  • Proven ability to quickly learn and adapt to different technologies and processes
  • Experience with troubleshooting, finding solutions and support customers/clients/teams
  • Experience working with ticketing systems
  • Great communication skills (both verbal and written)
  • Tech savvy mindset
  • Excellent English is a must!
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