Job description
We are looking for Technical Support Specialists to support our teams and partners through online communication platforms.
Tasks and responsibilities:
- Work closely with customer support (billing and affiliate teams), internal product teams and external support teams to receive and respond to support questions related to our software products
- Investigate, validate, and escalate root cause of urgent production problems
- Write bug reports for and escalate feature requests to product teams
- Contribute to existing documentation and offer input on process changes
What we offer:
- Challenging and interesting problems to solve
- Full time employment with a competitive salary package and normal work hours (Monday-Friday 9am-6pm)
- Bonus system
- Fast growing company, inspiring tasks and developments
- Opportunity for career advancement
- Quiet & convenient work environment with the opportunity to work from home for work&life balance
Job requirements:
- Junior or above level (1-2+ years) experience in a similar technical support role
- Proven ability to quickly learn and adapt to different technologies and processes
- Experience with troubleshooting, finding solutions and support customers/clients/teams
- Experience working with ticketing systems
- Great communication skills (both verbal and written)
- Tech savvy mindset
- Excellent English is a must!